Industry Benchmarks

Question: We are currently revising our ISO 9002 quality system to meet the requirements of QS 9000.


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Question:

We are currently revising our ISO 9002 quality system to meet the requirements of QS 9000. The reason I am writing you is that QS 9000 requires us to compare our quality and customer satisfaction against industry benchmarks. I was hoping that you may know where I may find information regarding this industry information. J.E.

Answer:

There are no standard powder coating industry information or quality objectives. Particular product requirements and not finishing technology set quality objectives and standards. What QS 9000 is referring to is information from your industry (for example, lawn and garden, electronic cabinet, telecommunication equipment, etc.). I am sure that similar products and customers within a particular industry have similar coating and quality requirements. You can get into a great deal of trouble judging quality on a product to a standard applicable to a different industry. For example, if you make garden tractors and decide to judge your powder coating finish to appliance standards, you may not get one product to pass inspection. Compare yourself to your peers and the intent of QS 9000 will be achieved.

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