Survey: On-Time Delivery Rate

On-time delivery rate is a crucial factor in customer service when it comes to the finishing industry. In our Top Shops Benchmarking Survey for electroplaters, the top 20 percent of shops had a 99.0 percent on-time rate; all other shops had a 90.0 percent on-time rate.

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On-time delivery rate is a crucial factor in customer service when it comes to the finishing industry. In our Top Shops Benchmarking Survey for electroplaters, the top 20 percent of shops had a 99.0 percent on-time rate; all other shops had a 90.0 percent on-time rate. The average was 93.9 and the median was 96.7 percent.