Customer Retention Rate is the percentage of customers who stay with a shop year-over-year. The 2016 electroplating Top Shops averaged 100 percent retention. while the remaining shops were at 89.2 percent. The average was 92.1, and the median 98.0.
Editor PickFormal Training Hours Per Employee Per Year
When it comes to formal training, more than 40 percent of employees get between 8-20 hours of training each year, the largest category in the Products Finishing Top Shops Benchmarking Survey for 2017 among electroplaters.