Top Shop Survey: Customer Retention Rate

Customer Retention Rate is the percentage of customers who stay with a shop year-over-year. The 2016 electroplating Top Shops averaged 100 percent retention. while the remaining shops were at 89.2 percent. The average was 92.1, and the median 98.0.

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Customer Retention Rate is the percentage of customers who stay with a shop year-over-year. The 2016 electroplating Top Shops averaged 100 percent retention. while the remaining shops were at 89.2 percent. The average was 92.1, and the median 98.0.