Top Shops: On-Time Delivery

On-time delivery is a critical component of the relationship between supplier and customer. It is also crucial in industrial finishing because the plating aspect is often the last step in the product's manufacturing process.

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On-time delivery is a critical component of the relationship between supplier and customer. It is also crucial in industrial finishing because the plating aspect is often the last step in the product's manufacturing process. In the 2017 Products Finishing Top Shops Benchmarking Survey for electroplating and anodizing shops, the Top Shops (or the top 20 percent of respondents) had an on-time delivery rate of 99 percent. Other shops (those in the lower 80 percentile) turned in a 91 percent on-time delivery rate. The mean was 95 percent, and the median was 97 percent.