PPG’s Self-Service Tools Improve Customer Service Responsiveness

Two self-service order-tracking applications are part of new INDX Knowledge Hub portal.

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PPG Industries’ online self-service tools enable customers to order and track requests for product data sheets (PDSs) and color-matched metal panels through PPG’s color-match system (CMS). The COEX PDS INDX and COEX CMS INDX applications enable PPG customers to order product data sheets and color-matched metal panels using selection criteria such as product brand name, color name, PPG product code, metal substrate, customer name, delivery location and others. The tools are part of the INDX Knowledge Hub suite of online self-service applications PPG is developing to make customer-service functions more transparent and responsive.

Relevant contact information such as shipping addresses, phone numbers and email addresses are built into the INDX Knowledge Hub for every customer with a registered name and password, ensuring accurate delivery when product data sheets or color-matched panels are ready for shipment.