Survey: On-Time Delivery Rate
On-time delivery rate is a crucial factor in customer service when it comes to the finishing industry. In our Top Shops Benchmarking Survey for electroplaters, the top 20 percent of shops had a 99.0 percent on-time rate; all other shops had a 90.0 percent on-time rate.
A Conversation with...Charissa Kobyluck
A member of the Products Finishing 40-Under-40 class in 2016, Charissa Kobyluck is the quality manager at Coating Technologies in Phoenix and has been instrumental in achieving approved vendor status for several new primes since her arrival.