Survey: On-Time Delivery Rate
On-time delivery rate is a crucial factor in customer service when it comes to the finishing industry. In our Top Shops Benchmarking Survey for electroplaters, the top 20 percent of shops had a 99.0 percent on-time rate; all other shops had a 90.0 percent on-time rate.
Dörken USA Celebrates 15th Anniversary
The company hosted coating and plating licensees, and OEM equipment manufacturers to a two-day conference and seminar at the Manistee National Resort in Michigan,.