Cadillac Treatment From Michigan Plater
How did you spend your Thanksgiving? Where were you on Christmas Eve? If you're Nick Salvati Jr., operations manager at Cadillac Plating in Warren, Michigan, chances are you may have been running a zinc line for a customer who needed parts in a hurry.
“We’ve done that before, several times,” said Salvati, who oversees seven lines at the shop founded in 1957. “It’s crazy, I know, but that’s what we made our name on. It’s how we’ve grown from one line to seven. We take care of customers.”
Others in the plating industry may shake their head, scoffing at the notion that the customer is always right, especially if it means rolling out of bed on a Saturday or a holiday just to complete an order for a customer.
But Salvati will have none of that; it’s a reputation he and his team have earned the hard way, and it’s why his shop plates about 53 million parts a year.
“I hear other platers all the time say it’s about quality, quality, quality,” he said. “But for us it goes beyond that. It’s attention to details for our customers. It’s getting it right for them and being a true partner.”