Why it pays to get it right the first time
Tips for Quality and Service from the Magic Kingdom
When it comes to winning new business, Actions speak louder than words
The year was 1994.
During a 30-day period this year, I pulled the following headlines related to the U.S. economy from various periodicals.
What finishers really want from suppliers.
My name is Matt Kirchner and I am a Core Values Convert.
From time to time I like to pop in Oliver Stone’s classic 1987 film “Wall Street.”
It is a question regularly debated in executive strategy sessions and corporate board rooms.
What business are you in?”
The typical response from someone in our industry might be, “I’m in surface finishing,” or, “My family owns a metal plating company,” or, “I manage the powder coating operation for XYZ Company.”
While the aforementioned statements might explain some of the services your operation provides, I believe that none of them truly describe the aspect of your business that will be most critical to your future success.