Matthew Kirchner

Matthew Kirchner Columnist

Muda, Mura, Poka-Yoke and Other Four-Letter Words?

By: Matthew Kirchner

Giving credit where credit is due—even if it goes overseas.
#management

Ten Ways to Kill a Sales Call

By: Matthew Kirchner

Little things salespeople do wrong that make a big impact on the customer relationship. Matt explains 10 things you should avoid.
#management #sales

Qualifive! The Five Answers Needed to Qualify Any Finishing Account

By: Matthew Kirchner

Often the exuberance that follows the identification of a potentially great lead eclipses the need to confirm that the prospect is a good fit for the coater and vice-versa. Thus the need to aggressively qualify new sales leads by securing the answers to five key questions as early in the sales process as possible. I call this group of five qualification questions “Qualifive.”
#management #sales

What’s Trending in Manufacturing?

By: Matthew Kirchner

A look at trends in process improvement, purchasing and technology as we head into the new year.
#management

Killing the Call Report

By: Matthew Kirchner

Is there an alternative to the painful call report process that so often results in unproductive conflict?
#management

Lean on the Coater

By: Matthew Kirchner

Generally, the most practical starting line for improving product flow is at the end-user of a manufacturer’s products—understanding final customer demand and preferences and then arranging the supply chain in a fashion that delivers on these factors.
#management

Bridging the Sales-Operations Divide

By: Matthew Kirchner

Matt Kirchner recently assembled a group of manufacturing industry sales and operations professionals to define "Rules of Engagement," a group comprised of seven individuals with combined experience exceeding 120 years. Here's what they came up with.
#management #sales

Two Hours a Day in the “Gemba”

By: Matthew Kirchner

Spending time on the shop floor can save your job and your business. Gemba is a Japanese word meaning “real place.” In business, the gemba is the place where value is created. In manufacturing, the gemba is the shop floor.
#management

Business Pet Peeves

By: Matthew Kirchner

Little inconsiderations can have a big impact on your business, your team and your perception in the industry. Sweat this small stuff.
#management

Is Yours a Blame Game Culture?

By: Matthew Kirchner

Management expert Matt Kirchner says pointing the finger at someone else doesn’t solve the problem
#management

Anodizing

‘They Never Call Me Back.’ No Kidding.

By: Matthew Kirchner

Get creative to set yourself apart and get prospective customers to hear you out.
#management #curing #masking

KIRCHNER: Must-See TV: “Finishing: Impossible”

By: Matthew Kirchner

Columnist Matt Kirchner tells us what reality TV can teach us about transforming your finishing shop.
#management