Ecoclean Service App Available for IOS, Android

Ecoclean’s remote service app for IOS and Android is available beginning January 2020. According to the company, this remote service provides fast and efficient remote assistance in the event of malfunctions. The new service app enables two-way exchange between equipment users and Ecoclean customer service employees via video call and chat functions.

The Ecoclean service app enables two-way exchanges via video calls with transmission of live imagery.

The company says that the information and instructions required for troubleshooting or system maintenance can be transmitted directly by smartphone. It is said that by customers using the phone’s camera, Ecoclean’s helpdesk employees can closely follow the work and intervene immediately if something goes wrong. The normal phone and chat function can be used to answer questions immediately or to clarify instructions. This service support is said to minimize the need for long, costly trips, while also reducing equipment downtimes and CO₂ emissions.