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Killing the Call Report
Is there an alternative to the painful call report process that so often results in unproductive conflict?
Columns Published: 12/1/2013
Lean on the Coater
Generally, the most practical starting line for improving product flow is at the end-user of a manufacturer’s products—understanding final customer demand and preferences and then arranging the supply chain in a fashion that delivers on these factor...
Columns Published: 11/1/2013
Bridging the Sales-Operations Divide
Matt Kirchner recently assembled a group of manufacturing industry sales and operations professionals to define "Rules of Engagement," a group comprised of seven individuals with combined experience exceeding 120 years. Here's what they came up with...
Columns Published: 10/1/2013
Two Hours a Day in the “Gemba”
Spending time on the shop floor can save your job and your business. Gemba is a Japanese word meaning “real place.” In business, the gemba is the place where value is created. In manufacturing, the gemba is the shop floor.
Columns Published: 9/1/2013
Business Pet Peeves
Little inconsiderations can have a big impact on your business, your team and your perception in the industry. Sweat this small stuff.
Columns Published: 8/1/2013
Is Yours a Blame Game Culture?
Management expert Matt Kirchner says pointing the finger at someone else doesn’t solve the problem
Columns Published: 7/1/2013
‘They Never Call Me Back.’ No Kidding.
Get creative to set yourself apart and get prospective customers to hear you out.
Columns Published: 6/1/2013
KIRCHNER: Must-See TV: “Finishing: Impossible”
Columnist Matt Kirchner tells us what reality TV can teach us about transforming your finishing shop.
Columns Published: 5/1/2013
Like the Farmer, God Created the Finisher, Too
A recent Super Bowl commercial reminded us of Paul Harvey’s adage that on the eighth day, God created the farmer. But the ninth day was productive as well.
Columns Published: 4/1/2013
Ensuring Your Next Kaizen Event is a Colossal Failure
Finishers all over the United States are using Kaizen events to improve efficiency and better respond to the voice of the customer. Though some are achieving their goals, many —­ if not most — are failing.
Columns Published: 3/1/2013

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