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‘They Never Call Me Back.’ No Kidding.
Get creative to set yourself apart and get prospective customers to hear you out.
Columns Published: 6/1/2013
KIRCHNER: Must-See TV: “Finishing: Impossible”
Columnist Matt Kirchner tells us what reality TV can teach us about transforming your finishing shop.
Columns Published: 5/1/2013
Like the Farmer, God Created the Finisher, Too
A recent Super Bowl commercial reminded us of Paul Harvey’s adage that on the eighth day, God created the farmer. But the ninth day was productive as well.
Columns Published: 4/1/2013
Ensuring Your Next Kaizen Event is a Colossal Failure
Finishers all over the United States are using Kaizen events to improve efficiency and better respond to the voice of the customer. Though some are achieving their goals, many —­ if not most — are failing.
Columns Published: 3/1/2013
MATT KIRCHNER: Make it a Happy New Year
Plan around what you can expect from each month of the year.
Columns Published: 1/1/2013
To PO or Not to PO . . . that is the Question
They may be a hassle, but purchase orders save countless mistakes and unnecessary costs.
Columns Published: 12/1/2012
Quarterbacks, Power Forwards, Olympians and Benchmarking
What if there was a way to determine how we are performing financially compared with companies similar to our own? What if we could compare our results with theirs on an even playing field? What if we could determine where others are outperforming u...
Columns Published: 11/1/2012
The Coatings Rework Nightmare
How company mindset in a quandary can make or break a finishing operation.
Columns Published: 10/1/2012
Matt Kirchner: Porter’s Five Forces in the Finishing Industry
Higher barriers to entry, minimal competitive rivalry, fewer substitutes and less powerful customers and suppliers—pay heed to Porter’s Five Forces and your next expansion will more likely be a lucrative one.
Columns Published: 9/1/2012
A Fight for the Future of Finishing Shops
The driving force of changes is often a generational battle, too.
Columns Published: 7/1/2012

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