Solving the Work-Life Balance Myth
By: Matthew Kirchner
When finishers reject the work-life balance fairytale in favor of work-life integration, both can be performed at a higher level.
#management
Open Your Eyes to the Bad News Wake-Up Call
By: Matthew Kirchner
Hotel room alarms are not the only kinds of wake-up calls.
#management
Blow Up the Script in Finishing Customer Service
By: Matthew Kirchner
Do you follow the same routine with every customer? That may not be a good thing.
#management
Internships: Not Just for Coffee Makers and Photocopiers
By: Matthew Kirchner
Organizations that don’t offer internships are missing a huge opportunity to improve.
#management
25 Lessons in 25 Years
By: Matthew Kirchner
In my own little way of commemorating 25 years in executive leadership, I offer the 25 most valuable lessons I’ve learned in 25 years.
#management
Minutes, Moments, Metrics and Mission
By: Matthew Kirchner
Is it possible that we focus a bit too much effort on minutes and not enough on creating moments?
Introducing Industry ∞.0. The Future Has No Limit.
By: Matthew Kirchner
We sit at ground zero in time, technology and geography of this fascinating development.
#Top Shops
Even in Good Economic Times, Are You Still Hungry?
By: Matthew Kirchner
Through the first half of 2019, the U.S. economy did quite well, but don’t be complacent.
#economics
Is it Okay to Dislike a Customer?
By: Matthew Kirchner
You can dislike up to three customers. Any more and the problem is you.
The Expense of Frugality
By: Matthew Kirchner
Push the limits on travel expenses and your employer may implement a policy.
We Need to Start Trusting our People
By: Matthew Kirchner
Trust your good people, and they will be more likely to remain your good people.
Questions That Will Change your Finishing Business and Life
By: Matthew Kirchner
You should be asking yourself these questions every year in order to grow your finishing operation.
#management
