Of Jazz Musicians, Energy Bars, Welders and Employee Empowerment
By: Matthew Kirchner
Letting your team members step up creates value, fosters pride.
#workforce development #energy
A Good Ground Starts at the Top
By: Matthew Kirchner
Transfer efficiency isn't just a technical term, it's a management issue.
#management
‘Acceleration!’
By: Matthew Kirchner
What’s Your One Thing, If Done Well, Could Create Quantum Improvement In Your Business? That’s Acceleration!
A Psychoanalytical Tour of Finishing Industry Personalities
By: Matthew Kirchner
Dealing with challenging personalities comes with the territory, and handling them appropriately is key to success.
#management
Direct Margin Is Where It’s At
By: Matthew Kirchner
Why cost accounting is just plain silly.
#management
A Procurement Fable
By: Matthew Kirchner
What finishers can learn from a beekeeping squirrel.
#management
The Marketing Process
By: Matthew Kirchner
Just like finishing, growing your brand is a process.
#management
Want to Communicate More? Communicate Less
By: Matthew Kirchner
Amazon teaches a lesson in counter-intuitive thinking.
#management
Muda, Mura, Poka-Yoke and Other Four-Letter Words?
By: Matthew Kirchner
Giving credit where credit is due—even if it goes overseas.
#management
Ten Ways to Kill a Sales Call
By: Matthew Kirchner
Little things salespeople do wrong that make a big impact on the customer relationship. Matt explains 10 things you should avoid.
#management
Qualifive! The Five Answers Needed to Qualify Any Finishing Account
By: Matthew Kirchner
Often the exuberance that follows the identification of a potentially great lead eclipses the need to confirm that the prospect is a good fit for the coater and vice-versa. Thus the need to aggressively qualify new sales leads by securing the answers to five key questions as early in the sales process as possible. I call this group of five qualification questions “Qualifive.”
#management
